HOW DO I START MY BEARDED. JOURNEY?
WHERE DO YOU SHIP?
We ship New Zealand wide!
While we used to ship to Australia, increased shipping costs and long delivery times have meant we have removed this option from our website. We hope to be back shipping to our Aussie beardsmen soon.
WHAT ARE YOUR SHIPPING COSTS?
Free shipping for orders over $100.
For orders under $100, shipping is as follows:
- Non-rural: $5.50
- Rural: $7.50
If you are rural please select rural, otherwise your order may be cancelled and your order refunded.
DISPATCH & DELIVERY
We aim to dispatch all orders either same day or the following day. However, sometimes life does get in the way (we're only human!) so to ensure we meet expectations please allow up to 2 business days for dispatch and up to 5 business days from purchase to delivery. In saying that, the majority of our orders are delivered within 2 business days from dispatch. Please allow additional time if you are rural.
Once your order has been packaged up you will receive tracking information via email. Once the courier has collected your parcel, delivery is out of our hands. However, if your parcel is MIA, contact us and we will follow up with the courier company. If your parcel cannot be located, we will dispatch a replacement ASAP. Don't worry - we won't leave you hanging!
Due to the nature of our products, we are unable to accept returns based on change of mind.
We will refund or replace any items with manufacturing faults or that have been damaged in transit. Please send us a photograph and description of the default to firstname.lastname@example.org, and note your order number. You must notify us of any damaged items within 7 days of receipt of your order.
CAN I CANCEL MY ORDER?
You can cancel your order prior to receipt of a dispatch notification email. Please email us email@example.com if you wish to cancel your order.
DO I NEED A PAYPAL ACCOUNT?
No, not at all! While transactions are processed through Paypal, you do not need to have a Paypal account to place an order.
Paypal is a third party online payment company that we have partnered with to facilitate our payment processing. It's far more secure than us storing your payment information on our system - we don't hold any payment information at all.
You can either create an account (or use an existing one) to place your order, or bypass the account creation and simply pay with your credit / debit card.
HAVE ANOTHER QUESTION?
Email us at firstname.lastname@example.org - we're here to help!